Frequently Asked Questions

Account

To get started, please go to http://www.namebug.com/login

  • Locate the "Login" box
  • Enter your username (email address) and password and click on the submit button to enter the member's area.

Once you've logged in, you can search for anyone with a name, phone number, or email address. Select the type of search you'd like to make, enter the information, and press search. As you access your desired report you will find options to download print and email the report to the registered email address.

If you have lost or forgotten your password you may retrieve it by going to http://www.namebug.com/forgot-password and inputting your Username (email address) and your password in order to login. If you require further assistance logging into our member's area please contact support@namebug.com

We're sorry to see you go! We make it extremely easy to end your membership.

You may submit your cancellation request by visiting our Cancelation Request Form or by visiting: http://www.namebug.com/cancel-membership. One of our professional support members will process your cancellation within 24 business hours. Once you've canceled your subscription, you should receive an email confirmation within just a few short hours.

Of course! Namebug.com employs the most advanced security protection to ensure your safety when using our service. We will NOT make your computer vulnerable to hackers, nor will it give you a virus. All searches are safe and secure, and all of your personal information is protected.

All secure service portals are protected by a 128 bit encryption and a verified approved SSL certificate.

NameBug.com does not store your billing information such as credit card numbers or share your personal information with third parties.

All your searches are 100% secure and confidential. No one is notified that you are searching for them.

Records & Reports

Namebug.com is a people search engine that compiles public records from various public and proprietary services to provide our users with comprehensive reports on just about anyone. NameBug.com reports may include arrest records, criminal convictions, driving-related offenses, addresses, phone numbers, email addresses, aliases, mug shots, birth dates, information from social media profiles, sex offender records and more.

Your NameBug.com membership gives you access to various search types and reports. NameBug.com reports contain a vast number of records and pertinent information that can help you find long-lost friends, neighbors, acquaintances, family members and learn more (for example) about your pending online date.

Here are just some of the things you may uncover:

  • Known aliases
  • Date of birth
  • Possible relatives
  • Contact information
  • Social media profiles
  • Current and past addresses
  • Census data
  • Possible relatives
  • Nearby sex offenders
  • Arrest records
  • Criminal records
  • Traffic records
  • And more!

No. All search results are displayed electronically after which you can download & print, or email the report to the email address associated with the account. Your search reports will also be saved in your "Search History" for 90 days for you to access at your convenience free of charge.

No. NameBug.com does not provide any legal documents. NameBug.com is not a law firm and the information obtained from a NameBug.com report and/or services should not be used in any legal actions or proceedings.

No. NameBug.com is not a credit reporting agency and we are prohibited by law from releasing non-public information such as SSN Numbers/Records

No. NameBug.com is not a "consumer reporting agency" as defined under the Fair Credit Reporting Act ("FCRA"), 15 U.S.C. ' 1681 et seq., as amended, and the Data or other information in our databases has not been collected in whole or in part for the purpose of furnishing "consumer reports," as defined by the FCRA. Rather, the Data or other information has been obtained by us as a result of being publicly available to us for our possession, use, and dissemination, and the Services and Data are not intended or expected to be used to (a) establish a consumer's eligibility for personal credit or insurance; (b) assess risks associated with existing consumer credit obligations; or (c) evaluate an individual for employment, promotion, reassignment or retention (including employment of household workers such a nannies, housekeepers, or contractors) or in conjunction with assessing the merits of entering into any other personal business transaction with another individual.

Although we work very hard to ensure the best hit rate and accuracy it is vital to note that NameBug.com receives its information from various sources, including online sources. We do not create, verify, or guarantee the data as being accurate for it is collected from sources that may be slow to update or revise information collected. We also do not have direct control over the amount or the accuracy of the information made available through our data partners. We cannot warrant that the information is always accurate, complete or current; that access to it will be available all the time, from every place, or that errors will be corrected.

No. NameBug.com background reports are generated with information sourced from public records obtained from the county, state, federal, and online databases. NameBug.com does not access any consumer databases as we are not a Consumer Reporting Agency.

We prohibited the use our site, reports, and services for any purpose governed by the Fair Credit Reporting Act (FCRA). Based on the FCRA, here's a list of ways you can and can't use to: (a) establish an individual's eligibility for personal credit or insurance; (b) assess risks associated with existing consumer credit obligations, (c) evaluate an individual for employment, promotion, reassignment or retention (including employment of household workers such a nannies, housekeepers, or contractors), or (d) in conjunction with assessing the merits of entering into any other personal business transaction with another individual.

Your reports are saved in your "Search History" page for 90 days. To access your previously run reports go to namebug.com/login

  • Locate the "Login" box
  • Enter your username (email address) and password and click on the submit button to enter the member's area.
  • Click on the "My Reports" link at the top of your member's page.

You may opt-out of having your information included in the data that appears in the search results of this website. We provide this service free of charge.

In order for us to do this, we require that all opt-out request forms submitted to our Data Opt-Out Department are accompanied by official proof of identity, for instance, a state-issued ID or a driver's license. This will ensure that we have fully matched the information you would like removed with the information stored on our databases.

The information you submit to us is not stored, shared, sold, or used for any marketing purposes. It is used strictly to assist in the facilitation of the data removal request.

It may further help us locate the information you wish to have removed or withheld if you provide us such details, like the location of the data in question in a form of website/URL link.

Please email your Data Opt-Out Request along with your proof of ID and copies of any applicable court orders to optouts@namebug.com. Please allow upwards of 30 days for us to fully process your Data Opt-Out request

As an active NameBug.com subscriber, you will gain access to our Members' Area, where you will have the opportunity to run various reports and searches. Unlimited Search Access is available to those users who have purchased one of our Unlimited Search Access packages.

Unlimited searches may include the following: Phone Searches, Phone Ping/Verification, Criminal Records Check, Arrests & Warrants, Property Records Search, Unclaimed Asset Search, Sex Offender Check, and more...The available unlimited searches are subject to change without notice. Depending on the NameBug.com subscription access level premium Background Report searches may require additional Search fees.

Purchase & Billing

NameBug.com compiles hundreds of millions of available public records from various public and proprietary sources. We have to pay for each record we acquire but since we buy data in bulk we can pass on the savings to our subscribers by offering reduced prices and unlimited search access packages.

The exact price depends on which access package you select on the purchase page. You may select to purchase unlimited search menu access for a period of one or three months or go with a lower cost monthly subscription. Each pricing option is clearly outlined prior to accessing the purchase page.

To ensure your security and enable prompt service we work with SafeCart.com a secure and reliable online bill processor. Each time you submit your payment through Safecart.com you will receive an email from them containing your receipt/order number. You can retrieve your receipt/order number by simply referring back to the email from Safecart.com or by going to the "My Account" page on your member's page.

To better fit out customer needs NameBug.com offers a variety of report access and subscription options. Our membership types include Trial emberships, Single Report passes as well as monthly membership options. If you have any of these 'one time' single report or single month or week access passes you never need to contact us to cancel/deactivate membership, as it will automatically deactivate when your access pass expires. If you purchased any of our trial offers you will have full access to the service for the duration of the trial period. If you do not cancel the service during the trial period you will be billed on a monthly basis. You may choose to cancel at any time for any reason by simply contacting us with your cancellation request.

Contact Us

Still, Have a Question? If you do not see the answer to your question in the above FAQs, please click here to open a ticket with our support department.